Frequently Asked Questions Q: What program and format should I use to word process my work? A: Microsoft Word. Since we use the 'track changes' feature you can easily identify our suggestions, which will appear in red on your returned copy. Of course, you have the final say on whether you accept or reject them! We will also hardmail the completed document, as well, if you would like us to. Please e-mail your work as a virus-free attachment to: editor@palmspringswriter.com. Q: What information should I include when I submit my document to editor@palmspringswriter.com? A: In the body of your e-mail message, please include the following information: full name; company or university name (if applicable); e-mail address to which you want the work returned; your telephone number and time zone; specific services you desire; and, date you need the work completed. Remember to attach your project to the email! Q: What is the turnaround time? A: We will contact you within 24 hours of receiving your document with a timeframe and a contract. A project of one to ten pages will be completed and returned to you via e-mail (and/or hardmail,if you prefer) within four days of original submission. Longer documents may take additional time and a completion date will be e-mailed to you once we receive your submission. Q: I can't wait that long! I need a rush job. Can you help me? A: We will do our best to accommodate you, and most likely can. If you need work completed within 48 hours of submission, call or e-mail us and let us know your deadline. We'll respond promptly with an answer. Q: How do I pay for services? A: A 50% retainer fee in the form of a check, debit or or credit card payment via PayPal is required before work commences. The remainder is due within one week of completion. Q: What are your qualifications for helping prepare scholarly publications and dissertations? A: We have published more than 150 articles in peer-reviewed journals, book chapters, three books, and many other scholarly literary media. We are familiar with APA and medical style guidelines and have served on or chaired nearly 100 doctoral dissertation committes. In addition, we have more than 45 years of combined full-time experience in graduate academic departments at accredited universities. Q: What about writing for popular, business, and technical media? A: Our staff have extensive experience with all of these types of writing. This includes writing and editing newsletters and newspaper columns, preparing and editing text for popular websites, writing a career guide, and editing press releases. Q: What are your areas of particular expertise? A: We have extensive training and experience in psychology and related disciplines, environmental science, statistics, plant science, botany, and interpersonal relationships. We have also done extensive writing in other areas, including medicine, business, and literature. If you need technical information molded into an interesting and understandable format for the layperson, you've come to the right place! Q: Will Palm Springs Writing Springs help me write papers, theses, and other required work for my graduate or undergraduate degree? A: We will provide editing and proofreading services to improve the clairy and enhance the professionalism of your work, including correcting errors in grammar, use of tense, and spelling. We will also help you format your work to conform to APA and other standards, but the writing must be your own.